Privacy Policy

Introduction

This privacy policy outlines how Grounded collects, uses, and protects the personal data of clients who use the app to manage running a counselling service. We are committed to compliance with the General Data Protection Regulation (GDPR) and all other relevant privacy laws.

Data Collection

Grounded collects personal data from users and clients in order to provide counselling services. This may include information such as name, contact information, and session notes.

Legal Basis for Processing Data

The legal basis for processing client data is to fulfil the terms of the contract between the client and the counsellor. In some cases, clients may provide their explicit consent for their data to be processed.

Data Security

Grounded takes the security of client data very seriously. We have implemented appropriate technical and organisational measures to ensure that client data is protected against unauthorised access, alteration, disclosure, or destruction.

Data Retention

Client data will be retained for as long as necessary to fulfil the purposes for which it was collected. After this time, the data will be securely deleted.

Client Rights

Clients have the right to request access to their personal data, request correction or deletion, and object to the processing of their data. If a client wishes to exercise any of these rights, they may do so by contacting the Grounded Data Protection Officer (DPO).

Data Sharing and Transfer

Grounded does not share client data with any third parties unless required by law or to fulfil the terms of the contract between the client and the counsellor.

Contact Information

If you have any questions or concerns about Grounded's privacy policy or the processing of your personal data, please contact our Data Protection Officer (DPO) at gavin@onyoursidetherapy.com

Changes to Privacy Policy

Grounded may make changes to this privacy policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.

Updated: February 2023